Support and tickets

The easiest way to reach us with a question, a problem or a request is a support ticket. Every message stays in one place, and you get our reply both in the portal and by email.

Opening a ticket

1. Open the Support tickets page and click New ticket.
2. Enter a subject and choose the Department (technical or billing, for example).
3. Set the Priority: Low, Normal or Urgent. Keep Urgent for when a service is not working.
4. Describe the problem (up to 5,000 characters) and, if it helps, attach a file: PNG, JPG, WEBP, PDF or TXT, up to 10 MB.

If a known problem or maintenance affects one of your services, the portal shows it before you open a ticket.

Helping us help you quickly

Tell us:

• which service and domain it is about,
• what you did, what you expected, and what happened instead,
• when it started and exactly what error message you see (a screenshot helps a lot).

Never send a password in a ticket. We do not need it and we never ask for it.

Response time

On working days we aim to send a first reply within 8 hours. This is a target, not a contractual commitment; the details are in the Terms of Service.

Replying by email

We email you about your tickets, and you can reply to our email: your reply is added to the ticket. You can close a resolved ticket and rate it.

If you have no account yet

If you are not a customer yet and have a question about our services, write to us on the Contact page.