Frequently asked questions

If you pay by card, setting up starts automatically the moment you have paid; a hosting site is typically ready within a few minutes. With a bank transfer it starts once the payment has arrived and been matched. Your own domain then needs verifying: Adding and verifying a domain.

By card on Stripe's secure payment page, by bank transfer where the order offers it, or from credit you have topped up in advance. Details: Payment methods.

Yes: every payment gets an electronic invoice, reported to the tax authority's Online Számla system, which you can download as a PDF from the Invoices page. We are exempt from VAT as a small business, so we charge none and the price you see is final. Details: Proformas and invoices.

Yes. On the Profile page set the account type to Company and enter the company name and the Hungarian tax number; choose this as a sole trader too. Details: Ordering as an individual or as a company.

With Cancel renewal on the service page. The service runs until the end of the paid period, and you can undo the cancellation until then. Details: Cancellation and withdrawal.

As a consumer, yes: within the statutory withdrawal period, without giving a reason, on the order page or on the public withdrawal form. Orders placed as a business carry no right of withdrawal. Details: Cancellation and withdrawal.

We send a reminder 3 days after the due date, suspend the service after 7 days and terminate it after 30 days. While it is suspended your data is kept, and the service restarts automatically once you pay. Details: Renewals and late payment.

We take a full weekly backup of hosting sites and keep it for at least four weeks, for disaster recovery. We do not undertake individual restores, so look after your own backups: on the Backups tab you can take and download one at any time. Virtual servers are not backed up. Details: Backups.

Yes. Every hosting site gets a free Let’s Encrypt certificate, issued and renewed automatically once the domain is verified. Details: SSL certificates and HTTPS.

PHP 8.3, 8.4 and 8.5; you switch versions from the portal in one click. Details: PHP version and php.ini settings.

Yes, our hosting is sized for WordPress. Installing and recommended settings: WordPress on your hosting.

On a hosting site, PHP cannot send mail directly, because there is no local mail server. Set up a plugin that sends through an external email provider. Details: WordPress on your hosting.

For security we support encrypted SFTP only; plain FTP is not permitted. Any SFTP client (FileZilla, WinSCP, Cyberduck) works. Details: Uploading files over SFTP.

Yes. The domain can stay with your current registrar: verify it with a TXT record and point it at your hosting. You can also transfer it to us if you like. Details: Adding and verifying a domain and Registering and transferring domains.

ns1.carbonhost.hu and ns2.carbonhost.hu. Details: Nameservers and your DNS zone.

On our nameservers, immediately. When the rest of the world sees it depends on the old record's TTL: from minutes to a few hours. A nameserver change can take up to 48 hours. Before a planned switch, lower the TTL in advance. Details: Managing DNS records.

Yes. Your own user can run sudo without a password, and at the browser console you can also sign in as root. Direct root login over SSH is turned off for security. Details: First login to your virtual server.

Not at the moment: every virtual server gets its own static IPv4 address. Details: Network and reverse DNS.

Yes. For a virtual server, ask with Change plan on the server page; for hosting, open a support ticket. Moving to a smaller plan is not possible. Details: Upgrades, backups and firewalls.

Our servers run in Hungary, in a data centre in Budapest.

We aim for 99.9% availability each month. This is a target; if it is persistently missed in a month, you can ask in writing for a proportional credit of the monthly fee. Details are in the Terms of Service.

On working days we aim to send a first reply within 8 hours. Details: Support and tickets.

Yes, with a passkey: add one to your account in the Security section of the Profile page, and from then on your device asks for your fingerprint, face or PIN when you sign in. Your password stays. Details: Setting up and using a passkey.

Through the contact given in the privacy notice; we answer your request within one month. Invoices have to be kept even after such a request, because accounting law requires it.